Privacy Policy

This Privacy Policy describes how The Mattery GmbH, located in Zürich, Switzerland, via www.kyono.ch (the “Site“, “we”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site or join our waiting list.

Collecting Personal Information

When you visit the Site, join our waiting list, or make a purchase, we collect certain information about your device, interaction with the Site, and information necessary to process your requests. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”
Below is a list of what Personal Information we collect and why:

Device Information

Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, pages visited, products viewed, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you and to perform analytics to optimize the user experience.
Source of collection: Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our platform Wix Studio and tools such as Google Analytics, Meta, and Google Ads.

Order Information

Examples of Personal Information collected: Name, billing address, shipping address, email address, and phone number.
Purpose of collection: To fulfill our contract with you, including processing payments, arranging shipping, and providing invoices/order confirmations. We also use this information to communicate with you, screen for fraud, and offer personalized services and recommendations.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with our partner lab and manufacturers for order fulfillment. Payment processor to be determined.

Waiting List Information

Examples of Personal Information collected: Name, email address, phone number (optional), and pet details (such as breed, age, and health concerns).
Purpose of collection: To manage and communicate with individuals who have joined our waiting list for product launches, promotions, and updates on availability.
Source of collection: Collected directly from you when you sign up for our waiting list.
Disclosure for a business purpose: Stored within Wix Studio and Brevo and used for marketing and communication purposes.

Customer Support Information

Examples of Personal Information collected: Name, email address, phone number, shipping address, and any other relevant information provided during support interactions.
Purpose of collection: To provide customer service and resolve issues related to your orders or inquiries.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with Wix Studio (CRM tool) and third-party logistics partners as needed to resolve inquiries.

Health and Microbiome Data

As part of our personalized health products, we collect pet health data and results from microbiome tests conducted through our partner labs. This data is shared with veterinarians and partner laboratories for analysis and to provide customized health recommendations and supplements.

Purpose of collection: To create tailored health products and supplement plans based on your pet’s unique needs.
Source of collection: Collected through online health questionnaires and microbiome test kits completed by pet owners.
Disclosure for a business purpose: Shared with veterinary partners and laboratories for analysis.

Minors

We do not intentionally collect Personal Information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@kyono.ch to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

E-commerce platform: We use Wix Studio to power our online store. Learn more about how Wix Studio handles data here: Wix Privacy Policy.
Marketing and CRM: We use Wix Studio and Brevo for email marketing and customer communications.
Analytics and Advertising: We use Google Analytics and advertising tools through Meta and Google Ads to understand user interactions and improve our services.
Fulfillment Partners: Microbiome test results and health data are shared with partner labs and manufacturers to fulfill personalized orders.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications we believe may be relevant to you. Examples include:

Google Analytics – Tracks how visitors interact with our Site. Learn more.
Meta Ads (Facebook and Instagram) – Tracks engagement with ads across social platforms.

Opt-Out of Targeted Advertising:

Facebook: Ad Preferences
Google: Ad Settings
General Opt-Out: Network Advertising Initiative Opt-Out

Using Personal Information

We use your Personal Information to provide our services, including:

Offering products for sale
Managing waiting lists and pre-orders
Processing payments
Shipping and fulfilling orders
Keeping you informed about products, services, and promotions

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you request deletion. For inquiries about data deletion, contact us at hello@kyono.ch.

Your Rights

Depending on your location, you may have the following rights under GDPR and Swiss privacy law:

Access to Information – Request copies of your data.
Correction of Information – Correct any inaccuracies in your data.
Deletion of Data – Request data deletion, except where retention is legally required.
Objection to Processing – Object to data processing based on legitimate interests.

To exercise your rights, contact us at hello@kyono.ch.

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The Mattery GmbH
Zurich, Switzerland

hello@kyono.ch